We are based in the United Kingdom
This Shipping and Delivery Policy applies to all purchases made at Curls N lengths (www.curlsnlengths.com). It is your responsibility to familiarise yourself with this policy. By placing an order for any of our item(s), you indicate that you have read this policy and that you agree with and fully accept the terms of this policy.
If you do not agree with or fully accept the terms of this policy, we ask that you do not place an order with us.
Most orders are processed and shipped within 3-5 working days. As soon as we have handed over your order to Royal Mail or Evri you will receive a shipping confirmation by e-mail.
For free UK delivery your order will be sent out via Royal Mail 48 hour tracked or Evri standard which usually takes 2-3 days for delivery. For express 1 day delivery, there will be a fee calculated at checkout.
Most orders are processed and shipped within 3-5 working days. As soon as we have handed over your order to Royal Mail you will receive a shipping confirmation by e-mail.
Your order will be sent out via Royal Mail International economy or international tracked.
Deliveries to Europe usually take 7-14 business days.
Deliveries to the rest of the world usually take 7-60 business days, depending on which delivery method you select.
Please note International Economy delivery is not tracked, so you will not receive a tracking number for this delivery service. If you wish to have your order tracked, please select tracked international
Please select the shipping method that best suits your needs.
Curls N Lengths are not responsible for any loss or damage on the courier’s behalf.
(All international customers are responsible for all customs and duty fees that are incurred during transit, this now includes the EU since Brexit.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. Orders placed on a Saturday, Sunday or Public Holiday will not be shipped until the next working day.
We will try to ensure that item(s) are completed and delivered within the estimated lead time advised at time of purchase. However, delays do occasionally arise due to production or shipping issues, out of our control. If a delay occurs, we will let you know the new confirmed delivery date is, however, this does not mean you have the right to cancel your order if it is beyond the estimated time frame.
All international customers are responsible for all customs and duty fees that are incurred during transit.
Risk of Loss
All items purchased are made pursuant to a shipment contract with our couriers. This means that the risk of loss and title for such items pass to you upon our delivery of your order to Royal Mail or Evri. If you do not receive your order and the expected delivery date has passed, please contact us at email@example.com. If your delivery is lost due to the incorrect address, we will not be responsible for such loss.
My delivery is damaged, what can I do?
If you have received a defective item, please email us within 48 hours of delivery and attach pictures of the damaged item so that the damage can be checked. Please do not dispose of the item until you have heard back from us. No complaint can be considered unless clear proof can be given that the item(s) are faulty or damaged.
Amendments and orders made in error
Once your order has been shipped, you will receive an email to the e-mail address you place your order with. However, this also means that if your order has already been shipped, we are unable to amend or cancel the order. We will only accept cancellations on products if they have not been shipped already.
If you have placed an order in error or made a mistake on an order, you need to contact our Customer Services team as soon as possible within one hour of the order being placed to let us know to amend or cancel the order before it is shipped.
If your order has already been shipped, we are unable to amend or cancel the order. We do not accept returns on hair products and hair accessories due to infection control purposes.
You can check the status of your order in your account by viewing your most current order.
We are unable to change or update a shipping address once an order has been shipped. Please be sure to check your shipping details prior to submitting your order and to send us an email before your order is shipped if you need to change your address.
If you’ve refused the delivery, or plan to refuse the delivery of your order because you want to cancel it, we will be unable to refund this order as it has already been shipped.
Orders Returned to Us
If your order is returned to us due to several failed delivery attempts, non-collection or an insufficient/incorrect address, we cannot refund any shipping costs.
Who should I contact for more information?
If you have any questions or comments about our Shipping and Delivery Policy, please contact us using the following contact details:
Curls N lengths
732a Walmersley Road
This Shipping and Delivery Policy was last updated on Wednesday, 12 October 2022.