What currency are the prices do I see in the site?
All prices are in GBP.
I just placed an order, when will it ship?
Most orders are processed and shipped within 3-5 days. As soon as we have handed over your order to Royal Mail you will receive a shipping confirmation by e-mail Your order will be sent out via Royal Mail 48 hour tracked, which usually takes 2-3 days for delivery.
I am not in love with my order, can it be returned? What if there is an issue?
We hope that you will be delighted with your purchase from us, but we understand that sometimes there may be a reason that you would like to return an item you have purchased to us. We aim to make this process as simple as possible. Please note that some items are excluded from our returns policy on grounds of hygiene, due to infection control purposes or by the very nature of the product. Hair products and accessories can not be returned.
If after 75 days of using a product, you see the product has not worked for you, this is when you are covered with the 75 day money back guarantee. The Money Back Guarantee at Curls N lengths is valid for 75 days from the receipt of an item. You therefore have 75 days from the day you receive your item from Curls N lengths to use the product in accordance with the instructions and must inform our Customer Care Team that the product hasn't worked with a brief explanation why and evidence needs to be shown that the product has not worked in order for the refund request to be accepted. Accessories are excluded from the 75 days money back guarantee.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already shipped we are unable to cancel the order.
I have entered an incorrect address, what do I do now?
If you have misspelled or autofilled in an incorrect address, simply reply to your order conformation email and confirm. Once you double-check if the address given is wrong, kindly notify us via email If the given address is wrong we can change the address to the correct one, however if the order has already been shipped we are unable to change the address.
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 3-9 business days.
I have a question that wasn't answered, can you please help?
Absolutely! Please send us an email and we will be happy to assist you in any way we can.