Refunds and Return Policy
If you do not agree with or fully accept the terms of this policy, we ask that you do not place an order with us.
Returning An Item
We hope that you will be delighted with your purchase from us, but we understand that sometimes there may be a reason that you would like to return an item you have purchased to us. We aim to make this process as simple as possible. Please note that some items are excluded from our returns policy on grounds of hygiene, due to infection control purposes or by the very nature of the product. Hair products and accessories can not be returned.
75 Days Money Back Guarantee
The Money Back Guarantee at Curls N lengths is valid for 75 days from the receipt of an item. You therefore have 75 days from the day you receive your item from Curls N lengths to use the product in accordance with the instructions and must inform our Customer Care Team that the product hasn't worked with a brief explanation why and evidence needs to be shown that the product has not worked in order for the refund request to be accepted. Accessories are excluded from the 75 days money back guarantee.
Before returning any item, please contact us by email at info@curlsnlengths.com. We will then give you an authorisation number along with details of how and where to return your item. This returns number helps us process your return to Curls N lengths as quickly as possible. Items returned without a returns number may be rejected.
Unwanted Products - Exchanges
You may wish to return your product for an exchange. That's no problem at all, but first we need to give you a returns authorisation number. This helps us process your return as quickly as possible. Without this number, may be rejected.
You may return any item that is unused and in its original packaging, capable of resale (as long as it is a non-disposable item and/or non-perishable, and well within its expiry date if applicable) within 14 days of receiving it, for a full refund. We will refund your card once we have received and processed the item. All postage costs incurred by you in returning the unwanted item(s) must be paid by you and are not refundable.
We cannot refund or exchange items not in a resalable condition unless they are faulty. Even if the item is sent to you in error, please do not open or breach the packaging, and inform a member of our Customer Care Team as quickly as possible.
Damaged on Arrival Policy
If you have received a defective item, please email us within 48 hours of delivery and attach pictures of the damaged item so that the damage can be checked. Please do not dispose of the item until you have heard back from us. No complaint can be considered unless clear proof can be given that the item(s) are faulty or damaged. Please note that an item to be considered as “Damaged on Arrival” must be:
- broken or damaged or not of satisfactory quality,
- unusable or not fit for purpose,
- not what was advertised or does not match the description.
Please also note that an item cannot be considered as “Damaged on Arrival” if:
- it was damaged by wear and tear, an accident or misuse,
- you knew about the fault before you bought the item,
- you have changed your mind.
Wrong Product Policy
In the unlikely event that one or all of the item(s) you received is not what you ordered, contact us by email at info@curlsnlengths.com. We will then give you an authorisation number along with details of how and where to return your item. This returns number helps us process your return to Curls N lengths as quickly as possible. Items returned without a returns number may be rejected.
Late or missing refunds
If you haven’t received a refund within 14 days of us notifying you about your refund being issued, please, check your bank account again and contact your bank or credit card company. If you’ve done all of this and you still have not received your refund yet, please contact us.
Who should I contact for more information?
If you have any questions or comments about our Refund and Returns Policy, please contact us using the following contact details:
Curls N lengths
149 Ainsworth Road
Bury
BL8 2RT
Web: www.curlsnlengths.com
E-Mail: info@curlsnlengths.com
This Refund and Returns Policy was last updated on Wednesday, 12 October 2022